| Travel document & visa guidance | Flight ticket booking & reservations |
| Special assistance (elderly, disabled passengers) | Ticket changes, cancellations & refunds |
| General travel support and customer service | Baggage allowance information & extra baggage purchase |
| Traveling with pets or special items | Lost or delayed baggage assistance |
| Loyalty program (AZAL Miles) information | Flight schedules, status updates & route information |
| Lounge access & premium services | Check-in assistance (online & airport) |
| Airport services & facility information | Seat selection & upgrades |